MASH update

We have now fully implemented our Portal referral pathway and all referrals into MASH should now be made via the Portal.

How to make a referral?

To make a referral for Children’s Social Care, Early Help or an Emotional Well-being & Mental Health (EWMH) service, please submit a referral via: Croydon MASH - Referral Form

To submit a request for information, please submit this via: Croydon MASH information

Both links will take you through to a landing page, which will provide some additional information to assist you. You will receive an automated acknowledgement once you submit your referral.

The Portal does require users to set up an account.

Please see the attached guides on Registering a Portal account and completing a Portal referral.

If you have any issues in setting up an account or technical problems with using the Portal, please contact CRSProject@croydon.gov.uk

 Please see our FAQs and referral guidance information sheet attached.

To access the Croydon Children’s Safeguarding Partnership Threshold Guidance to support in making a referral: CSCP Threshold Guidance (croydonlcsb.org.uk)

How to contact MASH

For any other enquiries or communication, you can email us via: mash@croydon.gov.uk. Please note, we do request referrals and information requests are made via the links above.

For urgent child protection concerns, which require an immediate response, please call the MASH Line on 0208 255 2888 between 9am-5pm Monday-Friday.

For emergencies between 5pm-9am Monday-Friday and weekends please call our Emergency Duty Team on 0208 726 6400.

If a professional and would like a consultation with a social worker on whether or not to make a referral, please call the Professionals Consultations line on: 0208 726 6464 (between 1pm – 4.30pm). Please note, this is not a referral or general enquiry line.

Please note, the MASH email address or numbers should not be given out as alternative contact numbers if a social worker is out of the office, or for contacting allocating workers and teams. These contact details are only for new concerns about children not open to children’s social care or early help.

What do I need to do with this information?

Firstly, please ensure you are aware of the above so that you have the up-to-date referral process and contact details for MASH.

If you are working with families or professionals and they want to know how to contact or refer to MASH, please provide the details above.

If you need to directly refer a child into MASH, you will need to complete a Portal referral. Please note, if you need to open up a sibling or another child to an existing referral in your service, this will need to be completed by your team and not referred to MASH.